Several years ago my ex husband worked in management at K’s Merchandise in Fort Wayne Indiana. Each year this retail business allotted one evening of discounted shopping per year for other Fort Wayne Indiana business employees. K’s Merchandise generously provided 20% off discount coupons to the employees of other businesses in the Fort Wayne Indiana area, but they certainly didn’t have to. It was a clever method of business promotion, but it was also a gesture of kindness.
One person within or related to the company would have the arduous task of cold calling these businesses to offer the discount coupons to their employees, and one year I was offered that task. I needed the money, and I reluctantly took my ex husband up on this offer. After my experience I decided it was a task I never wanted to do again. It’s amazing how rude fellow business people can be when they’re called on the phone, even when attempting to give them something for free. The coupons were a valuable addition to a pay envelope, and they cost money to print and mail, but many who would have used these coupons weren’t allowed to have them for petty and callous reasons.
When making my business promotion calls for K’s Merchandise, I soon realized I couldn’t use the script they devised. The beginning of the spiel sounded too much like a sales pitch, and it would surely invoke rude replies right off the bat. I came up with my own script, and it immediately explained I was calling from K’s Merchandise in Fort Wayne, to offer free coupons that could be passed out to employees. Anything else would have received rude responses before I would even get a third of the way through the script, and even still, I received some very rude replies.
My First Rude Response
You would think a Christian-based business would employ polite people, but guess what? Not all Christians and Christian-based businesses are kind or polite. During my experience making business promotion calls, I found Lutheran Hospital in Fort Wayne to be one of the rudest in response to my free offer. The lady who answered very bluntly informed me that they were not interested. I bet many of her co-workers would have been interested in receiving free 20% off coupons, but they weren’t given that opportunity. I don’t recall her exact response, but I do recall that she was quite rude. I grew up in the Lutheran church, and this business call really took me off guard. I realize employees of Lutheran Hospital might not be Christian let alone Lutheran, but I was still stunned to say the least. Don’t let the name of a company fool you.
The Ultimate Rude Reply
The business that topped the list of all-time rude responses was a Fort Wayne restaurant. Again, I don’t recall which restaurant this was, but I recall how rude the person was who answered my business promotion call. She didn’t even let me finish explaining before jumping down my throat – as if I was trying to personally sell her something. I didn’t back down. I responded by saying, this is a business calling a business, and I am offering free coupons that you can give to your employees – if you are interested. I emphasized that I wasn’t calling her personally. She finally understood and halfheartedly apologized. Reluctantly I sent her the coupons. Although I really didn’t want to send her anything after that experience, the employees couldn’t help it that their boss was ignorant and extremely rude.
No Wonder Companies are Outsourcing
Like most people, I don’t like telemarketers, but my short experience with business promotion provided just a sample of what they go though on a day to day basis. I wasn’t selling anything and I was verbally attacked by rude people who were too bullheaded and ignorant to listen to what I had to say before verbally attacking me. Why would I want to give them anything after their rude outbursts, even after I was able to further explain who I was and why I was calling?
No wonder American companies have begun outsourcing telemarketers. Poor people in need of jobs in other countries are the only ones willing to put up with being cursed at and hung up on day after day. After my attempt at business promotion by phone, I never again want to deal with rude people who are also in business, and although I don’t care for telemarketers I don’t curse at them, yell, or hang up without a proper adieu. I politely say I’m not interested, but thank you anyway. Have a lovely day.