Since mail from the United States Postal Service has went up to 41 cents per letter not much has changed in mail delivery. Mail delivery doesn’t seem to be any faster then before and mail isn’t always received in top rate condition despite the hike increase.
The extra cents raise has many speculations as to why they were necessary. One of the more vocally expressed theories is the competition of email. The nifty creation of email is a constant in the lives of many people as they move about their daily ambitions. Email essentially cuts out the need for the middle man, the post office, by allowing communication to take place between parties in minutes not days thus saving time and money costs. With less frequent letters and other sources that can be sent through email in attachments such as business reports and pictures, the post office feels it needs to recuperate some of its losses.
It isn’t only email that has taken business away from the post office. There are other businesses that are offering their services such as UPS and Federal Express where packages and letters have the potential to be shipped at lower rates since competition can strike up price wars.
While the post office has its share of problems in the economy, focus on the condition of mail received should be of concern in keeping satisfied customers. Customers who pay for magazine subscriptions and retrieve them from their mailbox wet, soggy, torn or with missing pages can’t be too happy. People who send important letters through the mail only to hear later, the letter wasn’t received or was unrecognizable because of a mail machine malfunction can dissatisfy customers and cause them to consider alternate services.
A growing problem of postal delivery is more along the lines of soggy, torn mail that occurs more frequently when the weather grows hot. This at least seems to be the trend of mail recipients in Texas. The problem appears to start with the postal worker who delivers the mail. They park their postal vehicle at the end of a block and walk both sides. Mail can be left in their mailbag and pulled out when they get to a house, but in order to get through faster some postal workers will hold multiple mail for multiple houses in their hand until it gets to its destination where it is dropped off. Postal workers have also been known to place mail under their armpits where sweat can be a problem. Mail can get sweated on to the point of looking like water has been poured on it, which basically that’s what it is. Sweat is water. Mail in this condition can cause some information to be unreadable. It can cause pages to rip, wrinkle, and smell. And really who wants to touch something that has been sweated on and may still be wet when it’s removed from its temporary home, the mailbox. A postal worker doesn’t have to carry mail in their hand long on a hot day to sweat on it, but making sure mail doesn’t arrive a soggy mess should certainly be on a postal workers list of improvements.