I recently opened a small t-shirt shop with Goodstorm, an online t-shirt outlet that allows users to open their own store and sell their own designs on t-shirts provided by GoodStorm. It is a business model similar to do-it-yourself internet giant CafePress, and it has become more and more popular, with websites like Spreadshirt, UberPrint, Bountee, Zazzle and others joining this new fad.
Of course, being a responsible seller, I wanted to see what quality the shirts from GoodStorm would be, so I ordered a couple with my designs on them, for a very reasonable price, far less expensive than CafePress or Spreadshirt. However, I have run into a bit of a problem with GoodStorm and their shipping-what happened? Read on.
I placed an order with Goodstorm on the 12th of June, 2007, for two different t-shirts. I received a confirmation that my order was placed right after placing the order, and received a tracking number to check the packages progress on the 25th, under their Super Saver Shipping, by UPS to USPS. So far so, so good, right? Wrong! The tracking number, and the link provided to me by Goodstorm did not work at all. Whenever I clicked on the link, I was taken to the UPS page where they stated they had no information on the item. Searching for the tracking number provided by Goodstorm was a no-go as well, and yielded no results.
Now, sometimes this happens when a distributor notifies UPS they will ship with them, but doesn’t ship the item until a few days later, at which time tracking information starts to show up. This seemed to be the case with Goodstorm, as after a couple of days had passed, the tracking information showed up. However, it revealed an interesting route-instead of simply taking the usual route of the closest major city to my location, and then to me, the package took a rather odd turn.
It went from California (where Goodstorm is located) up to a large city much farther away from me, and is now doubling back to the city near me where packages normally come. I don’t know if this is a new UPS policy, or something else, but it’s pretty frustrating, as this is usually not the case! Our postal services mail be somewhat odd at times, but this is a first for me.
It is now the 29, and I still haven’t received my package. I placed the order on the 12th, over 2 weeks ago, and still have not received the package. Goodstorm’s website states:
“With Super Saver, most orders arrive at your doorstep within 2-6 business days after printing (so total time from placing your order to receiving it can be 4 to 11 business days). We have found that USPS delivery confirmation can occasionally take up to 2 weeks to arrive. Larger orders may also take a little longer to arrive.”
Now, my order of just two shirts certainly is not a ‘large’ order, and it has been over 2 weeks since I placed the order. I have since contacted Goodstorm with a complaint about this, and I still haven’t received my t-shirts. I’m happy about the reasonable prices on Goodstorm, but not about the shipping times. Hopefully, this is either a simple, isolated incident where something went wrong down the shipping chain, and not how Goodstorm usually ships items out to customers.