Tonight I flunked the Wal-Mart assessment test. I didn’t realize that one had to take a test before being hired on to Wal-Mart. I took the test as if I were the picky customer, and what I expect of customer service.
One of the questions that I am presently thinking that I answered incorrectly is that if I promised a customer that I would seek out the answer by a certain time and it was now fifteen minutes before that question was to be asked what would I do if I had a staff meeting in ten minutes and the question would take fifteen minutes to answer?
A. Would I choose to ask my supervisor to be a few minutes late?
B. Would I go ahead and go to the staff meeting and tell the customer that I was sorry that I had to go to a staff meeting?
Those were the two options that I remember off of the top of my head. But I chose A. for the reasoning that if I promised a customer that I would answer their question, then that was my first priority. I placed myself as being that customer that wanted to have the answer.
I being that customer thought to myself, “I have things to do today as well.” I chose option A because I assured myself that my supervisor would understand when dealing with a customer service situation would encourage my decision of being a few minutes late.
Since my flunking of the assessment, I was second guessing all my answers. I was strongly agreeing that I could do my job in full capacity. I was strongly assured that I could handle a situation between my other employees. I am usually a problem solver and chose in one scenario a rather logical answer to solve the problem.
I must have been wrong.
The farther into the scenarios that I remembered, I was being assessed from the beginning. When I selected that I had received public assistance within the last five years, did that affect my assessment as well? I have yet to go through the assessment test and lie.
Why would I lie to an employer?
Tell them what they want to hear as evidently they do not care how we as a person would deal with a situation before giving us a chance, they issue us a scenario test that is in terms do it our way or flunk.
I have learned another lesson tonight. The working world is different then it used to be, we don’t have a chance to explain ourselves to the pre employer with our assessment tests. Now, I see that stretching the truth or lying is how I am going to be hired onto Wal-Mart.