Today for lunch we visited Frisch’s Big Boy on Fern Valley Road in Louisville, Kentucky. This is a restaurant that is a favorite of my six year old daughter but one that we stopped eating at about a year ago due to continually bad service, orders consistently coming to the table wrong, and food not being properly prepared, such as undercooked or burnt. We decided to give in to my daughter’s request to eat at this restaurant, and visit it anyhow hoping that maybe in the past year the food quality and service had improved.
We arrived at the restaurant at around 2 PM on Sunday afternoon. We were seated immediately as the after church crowd had already cleared, and the dinner crowd had not yet arrived. We were seated next to a partition separating the different sections of the restaurant. Our waitress, whose name was Bambi, was serving the table in another section, and did not take the effort to come around to our section, instead she propped her arms up on the partition and asked if we were ready to order, the partition is not a waist high partition, it is about chest high. We ordered our drinks, and when she brought them to us, she brought out two extra cokes for my husband and myself, this is a pet peeve of mine, as I know it is done so that the waitress does not have to continually check to see if you need refills, but the ice in the drink always melts before you have time to drink it, making the drink taste watered down when it comes time for you to need it.
I have four children, and three of my youngest wanted to order pancakes, sausage, and eggs, none of the kid’s meals came with eggs, so I asked how much it cost to add an egg to their meal. Instead of answering she insisted that I order two different kids meals and split it among my kids, which is not what I wanted to do since that would cut the number of pancakes in half, and only allow us one egg instead of the three I needed, plus my kids are very healthy eaters and will eat the entire kids meal themselves. After repeatedly asking how much an extra egg was, and not getting an answer from the waitress who kept insisting I split the kids meals between them, I ended up ordering the extra eggs, although I am still not quite sure as to how much the extra eggs cost.
When our food came out it ended up that two of our children’s meals were short one sausage link each, and my food did not even make it to the table. We asked the waitress for the missing sausage, and told her that our children needed refills. When she brought out my food, my husband asked her once again about the sausage and refills which she explained that she had forgot about them. She disappeared, and a few minutes later she reappeared taking food to another table in the other section. As she walked by us, she placed two large adult glasses filled with coke and ice on the partition separating the sections, and told us that she brought those out for us to dump into the kid’s cups, and walked off. After she had delivered the food to the other table, we once again asked for the sausage we had been shorted.
Finally as we were finishing eating twenty-five minutes after our food had first arrived at the table, she brought out our bill and the missing sausage at the same time. When we went to the register to pay for the food the manager asked how our meal was, we hadn’t intended on complaining, but since he had asked we told him, and we also explained that this was the same reason we had stopped eating at the restaurant. He apologized but said that they have a lot of turnover in the kitchen, and were constantly going through new cooks, who did not always know what went with each meal.
In the end, we decided our original decision to skip this restaurant was the right decision; we might try a different location next time since it is a favorite restaurant of my daughter’s but as far as visiting this location, this is the last time.