The future of healthcare seems destined to be intertwined with the future of technology. Patients are becoming increasingly more aware and educated about their medical conditions and what services are available to assist them. Thanks to the internet, patients have quick access to medical information and are starting to question their physicians about particular meds or treatments. As medical technology progresses so does the patients knowledge base. Healthcare facilities and physicians are finding out that to stay competitive with other hospitals and medical facilities they have to be technologically advanced and offer a wide array of services. For these facilities it is imperative to offer the best quality care in the quickest and most cost effective way possible.
With the help of technology, healthcare facilities and physicians will be able to offer the best services to their patients. Thanks to technology improvements, within five years, patients will have a greater life expectancy, and greater knowledge of their health conditions. The old days of patients taking the word of their doctors and never questioning are long gone. Patients are now looking at alternative treatments and are seeking second opinions in regards to their illness.
Hospitals are even trying to offer better customer service to its patients so that patient satisfaction is better. These hospitals and medical facilities are more active with doing patients survey’s to see if they are providing good quality care. Many hospital systems and healthcare facilities are incorporating training for their personnel to teach one single approach. The Studer Group is one of the leading contributors to the “Service Excellence” field. This particular firm offers education about “hard wiring tactics” to many healthcare facilities across the United States.
Going even one step further, some patients are even seeing spa like service at some hospitals. Massage therapists are offering services to non acute care patients making a stay at the hospital similar to that of a resort. These resort like services have become a burgeoning and popular way to provide that extra touch to the patients that the facility treats. Hospitals are also offering internet access to patients and their visiting families. The ultimate design is to make the patient feel as “at home” as possible.
With the dawn of technology, new comfort measures and providing excellence in customer service the healthcare arena is moving into new and unimagined areas. Many patients who have not visited a hospital recently are shocked at the changes and services they encounter. Hospitals are competing with one another on a whole new level. Who knows what kinds of services may be in our future and what patients will have access to?